After having chosen for Yesplan, employees at De Stadsschouwburg in Utrecht (the Netherlands) have been working with Yesplan for a few years now. “The clear overview in Yesplan is of great value”, says Anne-Britt Heijtel, Event Planner at SSBU.
“We used another tool before”, Anne-Britt says. “But at a given moment you realise it was too limited. The event structure and what you can do yourself in Yesplan is so much better than in the tool we had. Furthermore, it is very user-friendly and it gives you a good overview of everything that goes together.” The good overview turned out to be very important to the theatre.
“Because of the uniformity in Yesplan we keep an overview very well” - Anne-Britt Heijtel
“Yesplan’s biggest impact is in programming. Yesplan helps you to work according to a fixed structure, while some employees used to have different ways to book shows for example. Uniformity makes sure that everything is now clear from the very beginning”, says Anne-Britt.
Still, it was important that an organisation can configure the tool to its individual wishes. “To some extent, we needed to be able to add fields and buttons ourselves. Software should not force you to completely change your processes. That works very well in Yesplan.”
(image: Dorien Hein)
“After only a few weeks of using Yesplan everything went great” - Anne-Britt Heijtel
Switching from the old system to Yesplan was completed swiftly at SSBU. The theatre made the switch overnight. “Early April 2017 I let all employees know that old systems had been decommissioned and Yesplan was now our primary system. In just one week everything ran fine.”
The main reason for a hassle-free switch were the good training sessions, support and the manual. “All employees were taught brilliantly how to work with Yesplan in a few training sessions. Afterwards, I also got to work and designed some manuals that were SSBU-specific.
“And the follow-up is also going well. Support is working really fast. It gives us peace of mind knowing that if a problem occurs, there is an entire team ready to fix it. People like Wim and Chris think along with you trying to reach a solution that works best in your specific situation.”
“Dataviews’ possibilities are wide. We want to use them to full extent.” - Anne-Britt Heijtel
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